Think about the questions and record your answers. Speak for no longer than one minute.
Use the prompts to talk to someone on the phone.
This is …
- Ask to speak to Rebecca North.
Can I / Could you …
- Give the reason why you're phoning and continue with the phone conversation.
I'm phoning to / The reasin why I'm phoning is / I wanted to ...
You answer the phone. Use the prompts to reply to the other person.
- Apologize because Mr Roberts is not there.
I’m sorry ..
I’m afraid ..
Do you want ..
Can I …
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